Shipping policy

Shipping Policy

Welcome to Zelvofit. We are dedicated to providing our customers with a transparent, reliable, and secure shopping experience. This Shipping Policy outlines the detailed terms, conditions, timeframes, and procedures regarding the shipment of your orders within the United States. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing & Handling Time

Before an order is dispatched, it must undergo verification, quality checks, and packaging.

  • Order Cut-Off Time: Our daily order cut-off time is 5:00 PM (EST - Eastern Standard Time), Monday through Friday.

  • Handling Time: All orders are processed within 1 to 3 business days (Monday to Friday).

  • Orders placed after 5:00 PM EST on Friday, or during weekends and public holidays, will begin processing on the following business day.

  • Please note that processing times may slightly extend during peak holiday seasons (e.g., Black Friday, Cyber Monday, Christmas). If there is a significant delay in processing your order, our support team will notify you immediately via email.

2. Shipping Zones, Rates, and Transit Times

We currently ship exclusively to addresses within the United States, including all 50 states. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

All transit times listed below represent the time the package spends in transit after leaving our fulfillment warehouse.

Shipping Option Destination Handling Time Transit Time Shipping Cost
Standard Shipping United States (All States) 1 - 3 Business Days (Mon-Fri) 5 - 7 Business Days (Mon-Fri) $4.99 (Flat Rate)
Free Standard Shipping United States (All States) 1 - 3 Business Days (Mon-Fri) 5 - 7 Business Days (Mon-Fri) FREE (On orders over $50.00)

Total Estimated Delivery Time:

The total time from when you place your order until it arrives at your doorstep is a combination of Handling Time and Transit Time.

  • Minimum Delivery Time: 1 day handling + 5 days transit = 6 business days.

  • Maximum Delivery Time: 3 days handling + 7 days transit = 10 business days.

3. Order Tracking and Shipment Confirmation

Once your order has been packaged and handed over to our shipping carriers (such as USPS, UPS, or FedEx), a shipment confirmation will be generated automatically.

  • You will receive a Shipment Confirmation Email containing your unique tracking number and a direct link to track your package.

  • Please allow 24 to 48 hours for the tracking information to update and display active movements on the carrier's tracking portal.

  • If you do not receive a tracking number within 4 business days of placing your order, please check your spam folder or contact our customer support team.

4. Incorrect Shipping Address & Undeliverable Packages

It is the sole responsibility of the buyer to ensure that the shipping address entered at checkout is fully accurate and complete.

  • If you realize you have made an error in your shipping address, you must contact us immediately at [Your Support Email] or [Your USA Phone Number] within 2 hours of placing your order.

  • Once an order has been processed or shipped, we cannot modify the shipping address.

  • Zelvofit is not liable for lost, delayed, or undelivered packages resulting from incorrect, incomplete, or invalid addresses provided by the customer. If a package is returned to us as undeliverable due to an address error, the customer will be responsible for the reshipment costs.

5. Missing, Lost, or Damaged Packages

We take utmost care in packaging our products safely. However, transit issues can occasionally occur.

  • Damaged Items: If your package arrives damaged, broken, or defective, please take clear photos or videos of the damaged product and its packaging. Contact us within 48 hours of delivery at [Your Support Email] with your order number and the visual proof, so we can arrange a free replacement.

  • Lost Packages: If your tracking information states that your package was delivered, but you have not received it, please check with neighbors, building managers, or your local post office. If the package remains missing, contact our support team. We will open an investigation with the carrier to resolve the issue.

6. Taxes and Duties

Sales tax will be calculated and applied automatically at checkout, where legally applicable, based on the shipping destination state. There are no hidden fees or unexpected customs charges upon delivery for US domestic orders.

7. Customer Support Contact Information

For any inquiries, updates, or assistance regarding your shipment, please reach out to our dedicated support channels:

  • Store Name: Zelvofit

  • Customer Support Email: [Your Support Email]

  • Customer Support Phone: [Your USA Phone Number]

  • Physical Business Address: [Your Physical Business Address in USA]

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)