Refund policy

Returns & Refund Policy

Effective Date: June 11, 2026

At Zelvofit, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to assist you with a structured, fair, and transparent return and refund process.

1. 30-Day Return Window

We offer a strict 30-day return policy. This means you have exactly 30 calendar days from the date you received your item to request a return.

  • Requests made after the 30-day window will unfortunately not be eligible for a return, refund, or exchange.

  • To be eligible for a return, your item must be in the exact condition that you received it: unused, unwashed, unaltered, and with all original tags and packaging intact. It must also be free of any signs of wear, perfume, or cosmetic stains.

2. Return Shipping Costs & Fees

Google Merchant Center requires a clear explanation of who pays for return shipping. We divide this into two categories:

  • Defective, Damaged, or Wrong Items (Merchant Fault): If the product arrives damaged, defective, or if we accidentally sent you the wrong item, Zelvofit will take full responsibility. We will provide you with a prepaid shipping label via email. You will not incur any costs for the return shipping.

  • Change of Mind or Personal Preference (Customer Fault): If you wish to return an item because you changed your mind, ordered the wrong size/color, or simply do not want it anymore, you will be responsible for purchasing and paying for your own return shipping costs. Original shipping fees are non-refundable.

Restocking Fees: We believe in absolute transparency. We charge $0.00 (Zero) restocking fees on all valid returns.

3. The Return Process: Step-by-Step

To initiate a return, you must follow these precise steps:

  1. Submit a Request: Email our customer support team at [Your Support Email] with your original Order Number, the name of the item you wish to return, and the specific reason for the return. (If the item is damaged, please attach clear photos).

  2. Receive Instructions: Our team will review your request within 24–48 business hours. If approved, we will send you a Return Authorization Email along with the correct return shipping address.

  3. Ship the Item: Pack the item securely in its original packaging. Mail it back to the authorized return address provided by our support team. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  4. Important Notice: Please do not send your purchase back to the manufacturer or the address listed on the shipping box. All returns must be sent to our authorized facility.

4. Inspection, Approvals, and Refunds

  • Inspection: Once your return package is delivered to our facility, our quality control team will inspect the item to ensure it meets our eligibility criteria. This process usually takes 2 to 4 business days.

  • Approval/Rejection Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on its condition.

  • Processing the Refund: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., your credit card, debit card, or PayPal account).

  • Timeline: Please note that it typically takes 5 to 7 business days for the refund to officially reflect on your bank statement, depending entirely on your financial institution's processing times.

5. Late or Missing Refunds

If you have received an approval email but have not seen the money in your account yet:

  1. First, check your bank account or credit card statement thoroughly again.

  2. Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.

  3. If you have done all of this and you still have not received your refund, please contact us at [Your Support Email].

6. Final Sale and Non-Returnable Items

Certain types of items cannot be returned due to hygiene and safety regulations:

  • Gift cards.

  • Perishable goods or personal care items (such as beauty products, intimates, or swimwear).

  • Custom-made, personalized, or clearance/final sale items.

7. Customer Support Contact Information

If you have any questions or require assistance at any stage of the return and refund process, please contact us directly:

  • Store Name: Zelvofit

  • Customer Support Email: [Your Support Email]

  • Customer Support Phone: [Your USA Phone Number]

  • Physical Return Address: [Your Physical Business Address in USA